What is your biggest success so far?

I never had a job where I was able to see something from start to finish before. I love making this connection with the customer. Either from marketing the company via social media or at a networking event, with a sign or just by someone knowing me from the area. Then speaking to them on a more direct personal level about why they need this, what is going on in their lives that they want the service.

My favorite is when I sign someone up that REALLY needs the service because they physically cannot do it themselves. As a sufferer of a chronic illness myself I know first hand how it feels to be in pain and to help someone or provide a great and loyal service that can help someone that cannot do things that others may take for granite is amazing. For a while a couldn’t get out of bed. How many of us take that for granted?

What is the biggest challenge in your industry? What are you doing to deal with that?

I would say the biggest challenge in my industry is competition! Competition is fierce – there are many small companies competing for both residential and commercial cleaning contracts. Barriers to entry are low as there is very little expensive equipment needed and little to no training required for employees – so new competitors spring up all the time

I recently took a weekend training class by the famous Sharon Tinberg of ‘Rags to Riches Success Made Easy.‘ I was recertified in our College Of Residential Experts (C.O.R.E) Training program and I am currently retraining all of our current employees to make sure we can keep our standards high and our quality the same. We use green products highly rated by the Environmental Working Group (EWG) and top rated ecofriendly cleaning products. We are licensed, bonded and insured and we perform thorough background checks on all of our employees. We also have been in business almost 6 years and we are members of Association of Residential Cleaning Services International (ARCSI). We have been part of our Small business library program and I teach declutter and green cleaning classes there, we are members of our local chambers and belong to Top of the Bay Womens Group, Wonder Women Tea and Cecil Area Moms in Business.

We are professional, loyal and trustworthy!

What advice would you give to a business owner starting out in your industry that you wish you would have known going in?

It is estimated that the average cleaning company loses up to 55% of their customer base every year due to poor service. As one business owner states – good work goes unnoticed for years, but a bad job gets you fired immediately.

I would rather have one full time employee that is willing to be with you and follow your ethics and business model than 5 part time employees that are only willing to a part time job!

What don’t most people realize about you or your company?

I think what people do not realize is that we are a GREEN company and that we have a nonprofit aspect of the company called ‘Cleaning For A Cause.’

If a non-profit wants to sign up with us, not with our cleaning services, but just with us as a partner then we will promote them on social media and attend their events, donate mini cleanings to them possibly and even offer discounts to their clients. If a clients signs up with us and wants us to give back to that non-profit we will donate 10% of their cleaning back to that non-profit! We are currently partnered with such programs like; YMCA Cecil Country, Food Back of Delaware, Good Cause, Freedom Hills Therapeudic Riding, Promise in Sight and more!

We love giving back to the community because the community and people have given so much to us! We also take part in many other volunteer programs such as Camp C.A.R.E for children with disabilities, we sponsor the Chesapeake City Races, and donate to the Blood Bank.